Refund policy

Sharbatly Club Refund Policy for Defective Produce

Defective Perishable Goods (Fresh Produce, Fruits, Vegetables, and Flowers

Pursuant to the principles of Bahrain Law No. 35 of 2012 on Consumer Protection and given the nature and perishable status of fresh foodstuffs, all perishable goods (including fresh produce, fruits, vegetables, and flowers) cannot be physically returned or exchanged once delivery is accepted, except in cases where the delivered produce is proven to be defective, spoiled, or non-consumable at the time of delivery.

However, we understand that there might be instances of defective products, inedible or non-consumable fresh produce. In such cases, customers can open a claim within 24 hours of receiving the defective product.

(Notes):

  • Definition of Defective Perishable Goods: Perishable goods are only considered defective and subject to the above refund policy if they are inedible and non-consumable (e.g., affected by mold, rot, wilting, etc.).
  • We do not guarantee specific ripeness or size for fresh produce; therefore, no complaints relating to ripening or size will be accepted.
  • We allow a weight difference tolerance of plus or minus 10% compared to the product description; Therefore, only complaints about weight differences beyond the aforementioned tolerance range will be taken into consideration.
  • The products are delivered as per the second picture on the product page, which is a generic representation.

 

  • Defective Non Perishable- Non-Food Items:

    Customers can open a claim for defective non-food/non-perishable items within 7 days of receiving the product.

 

  • Claim Procedure (for both perishable and non-perishable items):
  1. The customer must send a message to our Customer Service through WhatsApp at 0507716161 or an email to club@sharbatlyfruit.com within 24 hours (for perishable goods), or 7 days (for non-food/non-perishable goods), of receiving the product.
  2. The message must contain the order number, the product's name, and a clear picture of the defective product in its original packaging.
  3. Customer Service will file the claim and assist the customer within 48 hours.
  4. The claim will be processed by the Quality Control Team, and the final response might take up to 72 hours.

(Notes):

  • Claims not complying with the above procedure will not be processed.
  • Single products cannot be returned to the delivery personnel under any circumstance.

 

  • Refund Policy and Methods:

Refunds for orders paid online will be issued to the original payment method used at checkout (e.g., BenefitPay, Visa/MasterCard, Apple Pay). Refund processing may take between 3 to 7 business days to reflect in your account, subject to standard electronic clearing processing timelines set by the Central Bank of Bahrain (CBB) and local acquiring banks.

Refunds for orders paid as "COD" (Cash on Delivery) will be issued exclusively as discount codes. Bank transfer refunds for COD orders are not allowed, except in rare and exceptional cases, and only with written approval from Sharbatly.club.

No refunds can be issued in cash under any circumstances.

 

  • Non-Refundable Items:

    Gift cards and delivery fees are not refundable.
  • Product Collection:

    Sharbatly.club may require to physically return the product upon approving a refund

 

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Sharbatly Club Cancellation Policy:

Customers can cancel their orders according to the following Cancellation Procedure Terms & Conditions.

  • Cancellation for Perishable Goods (Fresh Produce, Fruits, Vegetables, and Flowers)
  1. Customers can request the cancellation of a purchase order only by sending a Cancellation Request via WhatsApp at +966 507716161 or by e-mail to club@sharbatlyfruit.com.
  2. The cancellation request must be made before 12 pm on the scheduled delivery day, any requests for cancellation sent after the aforementioned deadline will not be eligible for a refund and will not be processed. The customer is responsible for making the cancellation request before the specified cut-off time (i.e., 12 pm of the delivery day). Failure to do so may result in the order being processed and delivered as scheduled.
  3. Once the cancellation request is received, our customer service team will process and confirm it with the customer.

 

  • Cancellation of Non-Food/Non-Perishable Products
  1. Customers can request the cancellation of a purchase order only by sending a Cancellation Request via WhatsApp at +966 507716161 or by e-mail to club@sharbatlyfruit.com.
  2.  The cancellation/return request for non-defective and unused non-food/non-perishable products (change-of-mind) must be submitted within seven (7) days following the date of delivery, provided that the product remains unused, in its original packaging, and in saleable condition, However, in accordance with the Bahrain Consumer Protection Law (Law No. 35 of 2012), if a non-perishable product is found to be defective, faulty, or non-conforming to agreed specifications, the customer is entitled to request a replacement, repair, or full refund within fifteen (15) days from the date of receipt.
  3.  Once the cancellation request is received, our customer service team will process and confirm it with the customer, provided the cancellation request fully complies with this Policy, Bahrain Law No. 35 of 2012 on Consumer Protection, and Decree-Law No. 54 of 2018 on Electronic Communications and Transactions.
  4. If the request for cancellation is received after the delivery of the product, the customer will be required to bear and/or reimburse the seller for the shipping costs. The Customer, at his own charge, will take care to return the product to the seller, and the refund of the product price will be processed by Customer Service Team only after verifying that the returned product is intact and in compliance with this Policy and the general regulations.

 

  • Refund Process after Cancellation:
  1. A full refund will be issued to the customer if the cancellation request fully complies with the abovementioned Cancellation Policy for Perishable Goods (Article 1)
  2. A full refund will be issued to the customer if the cancellation request fully complies with the abovementioned Cancellation Policy for Non-Food/Non-Perishable Goods (Article 2) if the request for cancellation is received before the delivery of the product; otherwise, the shipping fees will be deducted from the refund.
  3. Refunds for orders paid online will be processed to the original payment method.
  4. The refund may take up to five (5) days to reflect in the customer's account, depending on the payment provider.

(Please note that the above Policy rules are subject to the laws and regulations in effect at the time of the refund request. Any changes in the e-commerce laws or regulations may impact the Policy, and we will update our policy accordingly to comply with the latest guidelines).

(This document is drafted in both the Arabic and English languages.

In case of any differences between the two versions that may lead to doubts about the correct interpretation of any clause, the Arabic language version will prevail over the English one.)

Statutory Reference:

All consumer transactions, product guarantees, cancellation rights, and statutory exclusions on the Bahrain platform are governed by the Kingdom of Bahrain Law No. 35 of 2012 Promulgating the Consumer Protection Law, its Executive Regulations, and Decree-Law No. 54 of 2018 on Electronic Communications and Transactions.